METHOD OF PAYMENT:
We accept Visa, Mastercard, Debit and Paypal. We do not accept AMEX.
RETURN POLICY: ONLINE ORDERS
We offer an exchange within 5 business days of purchase or delivery for online sales.
Please note, all SALE items are a FINAL SALE, and cannot be returned or exchanged.
You must alert us within 5 business days of receiving the item should you require a refund or exchange. Please contact us via email: firstname.lastname@example.org
You will be sent a Return Authorization form via email. Please fill out this form and send it back to us within 5 business days of receiving the form to activate the refund/exchange. The RA form will only be valid for 20 days from the date of issue.
The items must be returned to us in their original condition including original tags.
If you have made an online purchase, the cost of the initial shipping will not be refunded.
Brie Neilson Handmade cannot accept responsibility for any items returned that are lost or damaged during shipping. Please carefully package and insure the return item for any loss or damages. Your refund or exchange may be jeopardized if your item is damaged in the return process.
Customers are responsible for any shipping costs related to the return. For online purchases we will provide an exchange for the following reasons:
- If we have sent you an item in error (colour, size) from your original order, we will exchange the item within 5 business days of purchase.
- The item you received is damaged (i.e. scratch, problem with construction, stitching etc.)
- PLEASE NOTE: Some leathers include natural scars and marks. As well, hand painted fabric may look a little different than the one in the photo on the website. Enjoy your unique piece!
We only ship out replacement items, once we have received the returned item in good condition. Your replacement item will be shipped out within 5 days of receiving the initial item back. The customer is responsible for insuring the package for loss or damage.
If you are sending the item back from the U.S. or an International destination, please mark item as “RETURN TO MANUFACTURER. ITEM MADE IN CANADA, NO RE-SALE VALUE”, to avoid additional duty charges.
Please send returns to:
Brie Neilson Handmade
2729 Silver King Road
Nelson British Columbia
RETURN POLICY re: Items purchased through other retailers
If your item was purchased through another retailer, any store returns, exchanges, or other issues should be negotiated with the place of purchase, and comply with the retailer’s policy.
We are not able to exchange or refund another retailer’s inventory. All items in question need to be accompanied by a proof of purchase and cannot be returned for issues present at the time of purchase, i.e. no lining, scars on the leather etc.
Please check with the retailer, and feel free to inform us if there is an issue with stitching or construction. We will work with the retailer to find a solution.
Please allow 2-4 days to be shipped out of our Nelson BC studio.
Once your order has been shipped, we will email you with a tracking number for your reference.
We ship, and insure all our packages for loss or damages via Canada Post. Delivery time will vary depending on your location. Packages usually take 3-5 business days to arrive within British Columbia, 5-10 business days to arrive within Canada, and may take up to 14 to 21 business days for U.S. and International orders.
Customers are responsible for all shipping costs.
*Please note customers are responsible for any duties or taxes that are incurred when importing to the U.S, and international destinations.
We will contact you when your order is ready for shipping. You may cancel your order up to the date of shipping.
British Columbia – 12%
Nova Scotia – 15%
Newfoundland & Labrador – 15%
P.E.I. – 13%
New Brunswick – 13%
If you place your order from any other Canadian province, you will be charged 5% GST. American and International orders will not be charged tax.